Claims Procedures – General
To ensure that claims are settled quickly and adequately, there are certain procedures which should be followed.
1. Advise Wereck immediately an event has occurred which may give rise to a claim under one of your policies.
2. Please use the proper claim form, ensure that all relevant questions are answered, clearly identify your company or group name and attach any relevant documents to support the claim, if available. Do not delay reporting the loss.
3. With regard to claims which relate particularly to:
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- Workers’ Compensation
- Public/Products Liability
- Third Party Property Damage (TPPD) Motor Vehicle
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Do not incur any expenses by litigation or agreement, or admit liability verbally or in writing, otherwise you may prejudice your claim.
Any Summons, Writ or other legal demand must immediately be directed to the insurance company under cover of your letter via Wereck.
Insurance companies have undertaken to accept risks you have insured against, and it is their responsibility to accept or reject liability.
1. Notify the Police if a crime has been committed.
2. Apart from assisting the police, be careful of making statements to persons who may not be acting for your Insurer.
3. For large claims, we suggest you appoint one executive to manage the claim.
4. Specific claim forms and requirements will be provided as soon as Wereck is notified of the potential claim.